Our Commitment

Our commitment

Here at Osborn Insurance Group, our access to multiple companies and our commitment to quality service enables us to offer our agents competitive pricing, a broad choice of products, and unparalleled advocacy. We are committed to treating you as a person—not a number.

We’re a Different Kind of FMO

We believe in the importance of developing strong relationships with our agents with an understanding that the success of both sides is directly correlated. Our partnership with you is much more than contracts, we focus on helping our agents grow their business. As a service to you, we strive to provide additional resources for all of our agents. From being your personal supply closet to providing tools at your fingertips through our website and quote engine, we want you to be fully equipped to tackle any situation with your clients.

We are committed to treating you as a person, not a number.

Our Commitment Means We Shall

  • Work with you to identify and deliver the insurance and financial services that are right for you, your clients, and your business.
  • Guide you through the process with a prompt response on any issue that may arise.
  • Help you solve problems related to the products we offer and the clients you serve.
  • Explain the coverage options available to you, at your request.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide a full service to our agents, offering any or all of the following: emergency phone numbers, Internet account access, e-mail, and all additional access to company support.
  • Use our experience and multiple company relationships to customize your portfolio as needed.
  • Commit our staff to continuing education, compliance protocol, legislative advocacy, and information on market trends so they may be more knowledgeable in serving you and your business.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, and we ask that you let us know if we fail to meet our commitment, so we may take corrective action and better serve your needs.